Email us at email@example.com with your order number. If the order is not shipped, then we can help you with modifying the order.
You will receive a confirmation email once your order is placed successfully. If you haven’t received the email, you can write to us at firstname.lastname@example.org with your order related queries.
Once your order is processed, the standard shipping can take up to 3 - 5 business days and express shipping can take up to 2 business days depending on the location.
DANIER accepts all major credit cards - Visa, MasterCard & American Express.
ONLINE We also accept payments through PayPal.
IN STORE ALI Pay
IMPORTANT: The billing address on your order (name, address, and postal code) must match the address associated with your payment card or account. However, you can have your order shipped to a different shipping address. This information is required for authenticating the transaction and payment.
Write to us at email@example.com with your order number. If we have not already shipped your order, we can help you with cancelling your order.
The Sales taxes in Canada vary by province and depends on your shipping address. Please see the Canada Retail Council website for more information.
International no taxes are charged.
Email us at firstname.lastname@example.org with the information of the product - Style Name, Color and Size.We will check the availability or one of the stores and will advise you with the next steps.
Email us at email@example.com with your order number.If the order is not shipped, then we can update the shipping address as per your request.
Any of the following could be the reasons for cancelling an order by DANIER.
1. Item is sold out or damaged
Unfortunately, due to discrepancies in inventory that may happen from time to time, we may not be able to fulfil your order. In this case,we willemail you to let you know that we’ve cancelled your orderand that we are unable to ship the specific item(s) that are out of stockor damaged. Wewill cancel your order and process the refund.
2. Suspicion of a fraudulent order
IMPORTANT: The billing address on your order (name, address and postal code) must match the address associated with your payment card or account. However, you can have your order shipped to a different shipping address. This information is required for authenticating the transaction and payment. We are simply doing our due diligence to ensure that the order finds you safely and for your card security as well.
At DANIER, we always endeavour for 100% quality assurance on every order and there may be an occasional error in shipping the items you ordered. If you have received an item that is damaged, please write to us at firstname.lastname@example.org andwe’ll assist you with the next steps.
The tracking number of your order is provided in the order shipment confirmation email that we will send you once your order is shipped.
The signup email coupon code is applicable on regular priced items only and cannot be used for sale and final sale/clearance items.
Yes, you can use the signup email coupon code at any DANIER store, but you must present your unique code email to the store to receive the discount.The coupon code can only be used for regular priced items.
Write to us email@example.com with your signup details (email, date of signup). Our team will share the coupon code with you after verification.
Returns and Exchanges
Regrettably, we are not able to process exchanges in stores at this time. Any exchanges/returns must be completed through our online portal only.
You may complete a return request by following the link provided below. Once approved, (please allow 2-3 business days for approval), you will receive further instructions on how to return your package.
Please allow 3 business days for us to process your return and the refund will credited to your account in 3 to 5 business days based on your bank.
Price adjustments can be made on regular priced items with the original receipt,and within in 7 days of date of purchase to the sale.
Regrettably, we do not offer any gift cards.
Danier Leather Gift cards were issued prior to 2016 and therefore we are unable to honour them. Danier Leather went bankrupt in 2016. DANIER is under new ownership, and as such, cannot honour any gift cards from the former Danier Leather. You may contact the bankruptcy trustee at www.ksvadvisory.com to request if you are still able to apply for a refund of your gift card value.
All DANIER apparel and accessories are quality guaranteed for 60 days after purchase, excluding Clearance and Sample Sale merchandise. This quality guarantee includes stitching and hardware issues only.
DANIER is under new ownership, and the original company was dissolved in 2016, regrettably we do not offer warranty or repair on former Danier Leather product.