Join Our Team

We are seeking an enthusiastic, customer-focused associate to join our Customer Care team and help deliver exceptional experience to customers shopping both online and in our stores.

If you are passionate about customer service, enjoy problem-solving, and thrive in a fast-paced environment, we would love to hear from you!

What You’ll Do

Customer Care & Customer Experience

• Deliver exceptional customer service through phone, email, and live chat channels.
• Respond to customer inquiries regarding online and in-store purchases, product information, promotions, returns, exchanges, and order status.
• Assist customers with website navigation and online ordering.
• Build customer loyalty by creating a positive experience and in everything you do, listen to the customer’s point of view.
• Maintain customer log for every interaction and follow through to resolution.
• Remain current product knowledge, promotions, policies, and company initiatives to provide informed support.
• Support fulfillment activities, including packaging and preparing customer orders for shipment.
• Assist with shipping and receiving activities as required.
• Support inventory cycle counts.

 What You’ll Bring

• A positive can-do attitude and a genuine passion for satisfying the customers’ need to feel good about themselves.
• 1–2 years of customer service experience in fashion luxury retail, E-Commerce, or Store Support Centre.
• Bilingual French/English language skills are preferred.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple priorities and navigate between phone, email, and chat platforms.
• Proficiency with Microsoft Office applications and excel .
• Strong organizational and time-management skills.
• Ability to work independently while contributing to a collaborative team environment.
• Post-secondary diploma preferred
• Must be available to work on Black Friday and Boxing Day or on weekends during the peak season.

 We thank all applicants for their interest; however, only those selected for an interview will be contacted.