GENEVIVE

RETURN and REFUND POLICY 

DOMESTIC ONLINE PURCHASES

If for any reason you are not satisfied with your online purchase, please complete the https://danier.com/a/returns form on www.danier.com and you will be provided with further instructions on how and where returns should be shipped. ​

Online Purchases must be returned only through the online return portal.

Items must be in new, in unworn condition with original tags attached within 14 days of receipt, based on Shipping Tracking Receipt records.​

One-time return labels are provided for Exchange or Online store credit only. The item(s) must meet the following conditions:

-The item must be in the Regular price/ Sale merchandise.
-The item price must be $100 or more.
-You will receive the return label through email once your return request is approved.

-If the item is not shipped within 7 business days of approval of the return request, it will be canceled.

If you return an item that is worn, damaged, stained, or does not have the original hang tag attached, your return will be rejected, and you will not be refunded. Our Customer Service team will notify you via email and give you two options:

1.The item can be reshipped to you at your cost.
2.The item can be donated to a local shelter.

If we do not receive a response within 7 business days, we will assume you prefer option 2.
We work diligently to get returns processed as quickly as possible. Typically, when an item is received in our Returns Facility, it will be processed within 2-3 business days. 

We recommend using a trackable service to send you returns to avoid lost in transit issues.
We regret that we cannot issue refunds for merchandise not received in our Return Facility. 

Once your return is received and processed, a refund will be issued to the original payment method. The shipping fee is not refundable.

If an item is canceled from your order for any reason, you will not be charged for the item, taxes, or shipping fees related to the item.

Wool Garments where protective stitching has been removed from pockets or vents are NOT eligible for refund, return, or exchange.​

All CLEARANCE merchandise is Final Sale, and NOT eligible for Refund or Exchange.​

All Care Product merchandise is NOT eligible for refund or exchange. ​

Price adjustments will be made with the original receipt, within 7 days of the date of purchase.​

Price adjustments will not be made on sale/clearance merchandise.​

Refunds/exchanges will not be permitted after the allowable return period.

Please allow us 2-4 weeks to process a lost package refund.

DANIER reserves the right to reject returns or exchanges which do not comply with our return and refund  policy.​​

For Customer Care please call 905-669-2921 | Mon - Fri 8:00 AM to 3:00 PM (EST)​

Due to variation on devices used to view our products, such as mobile screens, tablets and desktops, the colours shown may appear different to the product you receive. This is because the reproduction of colours on images viewed on different devices may not be precise or accurate. It is not possible to guarantee that colours of garments you receive will be an exact match to the colour of the product you have viewed online because of this.