PENELOPE

All CLEARANCE merchandise is Final Sale, and NOT eligible for Refund or Exchange.​

Clearance and Care products are not eligible for any additional discounts.

All Care Product merchandise is NOT eligible for refund or exchange. ​

Price adjustments will be made with the original receipt, within 7 days of the date of purchase on regular price merchandise only.​

Price adjustments will not be made on sale/clearance merchandise.​

Refunds/exchanges will not be permitted after the allowable return period.

Please allow us 2-4 weeks to process a lost package refund.

Online Purchases must be returned only through the online return portal.

Items must be in new, unworn condition with original tags attached within 14 days of receipt, based on Shipping Tracking Receipt records.​

One-time return labels are provided for Exchange or Online store credit, for regular-priced, and sale items only. The item(s) must meet the following conditions:

1. The item must be  Regular price or Sale merchandise.
2. The item price must be $100 or more before tax.
3. You will receive the return label through email once your return request is approved.
4. If the item is not shipped within 7 business days of approval of the return request, it will be canceled.

DANIER  WARRANTY

DANIER warranty covers defects in materials and/or workmanship  and may be eligible for repair within 60 days from the initial purchase date (proof of purchase required).

• What is covered under the DANIER  warranty?
  - DANIER trade mark wares
  - Zipper malfunction
  - Hardware malfunction
  - Defects in materials and/or workmanship
• What is not covered under the DANIER  warranty?- Normal wear & tear due to using the product
  - Gradual increase/loss of color/loss of shape due to sun exposure, water, salt, calcium or other chemicals
  - Any odor to product and/ or color fading due to solvents or other products used by the customer that are non-DANIER
  - Damage due to improper care,  misuse,  or accident
  - Damage caused by a dry cleaner due to negligence (not following care instruction label sewn inside the coat)
  - Damage caused by any alteration, service or repair performed by a third-party

Due to variation on devices used to view our products, such as mobile screens, tablets and desktops, the colours shown may appear different to the product you receive. This is because the reproduction of colours on images viewed on different devices may not be precise or accurate. It is not possible to guarantee that colours of garments you receive will be an exact match to the colour of the product you have viewed online because of this.